Maintenance Support

Comprehensive software maintenance and support services

Comprehensive software maintenance and support services to keep your systems running smoothly and efficiently.

At a glance

We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership. As practicing engineers, we provide IT support services for software of all types and scale, including corporate systems and customer-facing applications. Our maintenance activities cover every level, from meticulous pre-support audit and 24/7 software upkeep to transformative redesign.

Multi-tier software support services

First-line support

Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

Troubleshooting

When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.

Advanced support

To deal with the most advanced, never-faced-before issues, Dxperia involves high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.

Tap into the benefits of expert software maintenance services

Turn to us

All-round software maintenance expertise

Select a maintenance strategy that fully addresses the needs and shortages of your IT ecosystem and facilitates the sustainable growth

Service delivery models

Managed support

For a fixed rate, hire Dxperia's dedicated support team who will keep an eye on your software ecosystem's health and stability 24/7, run scheduled service maintenance activities, and promptly perform hot fixes of any complexity.

Pay-as-you-go support

Turn to Dxperia when you need to augment your in-house maintenance team with professional support technicians, engineers, or consultants, and get the needed service over a specified period of time, paying for the consumed resources only.

Emergency support

In case you encounter an unexpected and disruptive software issue or compromised security, get in touch with our support team. You can count on fast team setup and our broad expertise in tackling security incidents and critical outages.